Frequently Asked Questions
Assisting you with orders, shipping, and the Brandon Maxwell experience.
What is your shipping policy for domestic orders?
We offer complimentary standard shipping on all domestic orders within the United States. Orders are typically processed within 2-3 business days, and tracking information will be provided via email once your package has departed our facility.
How do I return or exchange an item?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 14 days of the delivery date. To initiate a return or exchange, please visit our online returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Brandon Maxwell ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location. Please note that international returns are the responsibility of the customer.
How can I ensure I am ordering the correct size?
A detailed size guide is available on each product page to help you find your perfect fit. If you require further assistance or specific garment measurements, our concierge team is available to provide personalized styling advice.
Can I modify or cancel my order after it has been placed?
To ensure prompt delivery, we begin processing orders immediately. Once an order has been placed, we are unable to make modifications or cancellations. However, you may return the item for a refund once it has been received.
Are your collections available for Pre-Order?
Select runway pieces are available for Pre-Order. These items are reserved for you at the time of purchase and will ship as soon as they become available. Estimated shipping dates are provided on the individual product pages.